Join Our Team as a Customer Support Associate in Singapore

Are you passionate about helping others and looking for a rewarding career in customer service? Our client, a leading employer in the healthcare sector, is seeking a dedicated Customer Support Associate to join their dynamic team in Singapore. This role offers a unique opportunity to be the friendly voice that supports and guides customers through their healthcare journey.

Who is Suitable for This Role?

To excel as a Customer Support Associate, you should possess the following qualifications and skills:

Fluency in English and Mandarin is essential.
An average or above typing speed is required.
Ownership of a laptop or computer for the interview test is necessary.
Previous call centre or customer service experience is advantageous.
A minimum of a Diploma qualification is preferred, but SPM candidates with good call centre experience are welcome to apply.

Job Responsibilities

As a Customer Support Associate, you will be responsible for:

Handling enquiries and appointment bookings via phone, email, and live chat.
Providing warm, accurate, and professional customer service.
Assisting customers with empathy and patience.
Coordinating with different departments for smooth issue resolution.
Thriving in a fast-paced and dynamic environment.
Helping improve the overall customer experience.

Working Location and Hours

The position is based at our client @ Ubi in Singapore, conveniently located within walking distance from MacPherson MRT. The working hours are Monday to Friday, 8.30am to 5.30pm, and Saturday, 8.30am to 12.30pm, with alternate Saturdays off, totaling 42 working hours per week.

What We’re Looking For

Ideal candidates should demonstrate:

Excellent communication and phone etiquette.
A customer service mindset and active listening skills.
The ability to multitask and switch between systems smoothly.
Fluency in Mandarin and English, with Malay or Tamil as an added advantage.

Benefits

Our client offers a competitive package, including:

A basic salary ranging from SGD2500 to SGD3600.
A housing allowance of SGD500 and a relocation allowance of SGD150.
Annual Wage Supplement (AWS), performance bonus, and variable bonus.
Comprehensive medical, dental, and insurance coverage.
A 12-month renewable contract, with the potential for conversion to a permanent position based on performance.

Candidates with more experience may be considered for a Senior Customer Support Associate position.

Interview Test

The interview process includes a typing speed test and a listening test to assess your suitability for the role.

FAQs

What qualifications do I need to apply?

You need to be fluent in English and Mandarin, have an average or above typing speed, and possess a minimum of a Diploma qualification. SPM candidates with relevant experience are also encouraged to apply.

What are the working hours?

The working hours are Monday to Friday, 8.30am to 5.30pm, and Saturday, 8.30am to 12.30pm, with alternate Saturdays off.

What benefits are offered?

The role offers a competitive salary, housing and relocation allowances, bonuses, and comprehensive medical, dental, and insurance coverage.

Is there an opportunity for career advancement?

Yes, candidates with more experience may be considered for a Senior Customer Support Associate position.

How can I apply?

To apply, please contact Talent Focus for more information and to submit your application.

If you are interested in exploring other customer service opportunities, consider our Exciting Opportunity: Cantonese Speaking Customer Service Role in Kuala Lumpur or the Customer Service Representative – Cantonese Speaker Opportunity in Kuala Lumpur.

Ready to take the next step in your career? Contact Talent Focus today to apply for this exciting opportunity as a Customer Support Associate in Singapore.

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