Join Our Team as a Cantonese Speaking Customer Service Representative
Are you a Cantonese speaker looking to embark on a rewarding career in customer service? Our client, a leading employer in Kuala Lumpur, is seeking enthusiastic individuals to join their team as Cantonese Speaking Customer Service Representatives. This role offers a fantastic opportunity to support the Hong Kong market, providing top-notch service and assistance to customers.
Location and Working Arrangement
The position is based at Megan Avenue 2, Kuala Lumpur, conveniently located near MRT Ampang Park and LRT KLCC. You will be working from the office, with a 5-day work week and rotational shifts, including morning, noon, and night shifts ending by 12:00 AM. Rest assured, there are no overnight shifts, allowing for a balanced work-life schedule.
About the Role
As a Cantonese Speaking Customer Service Representative, you will play a vital role in ensuring an excellent customer experience. Your responsibilities will include handling inquiries via phone, live chat, and online platforms, assisting with logistics and order-related matters, and resolving customer concerns professionally. Fresh graduates are encouraged to apply, and those with relevant experience may be considered for senior positions.
Key Responsibilities
- Handle customer inquiries via phone, live chat, and online platforms
- Assist customers with logistics arrangements and order-related matters
- Resolve customer concerns and complaints professionally
- Deliver excellent customer service and customer experience
- Support Team Leaders and senior team members when required
- Participate in rotational shift schedules
Requirements
- Proficient in Cantonese, Mandarin, and English (spoken & written)
- Minimum SPM or Diploma qualification
- Fresh graduates are welcome to apply
- Customer service experience is an advantage but not mandatory
- Strong communication, problem-solving, and attention to detail
- Positive attitude, willingness to learn, and team-player mindset
Salary & Benefits
The junior position offers a competitive salary package, including a basic salary of RM3,500 – RM3,700, with additional allowances for transport, meals, and attendance, bringing the total monthly package to RM4,000 – RM4,200. Additional benefits include attractive attendance and performance incentives, comprehensive on-the-job training, career growth opportunities, and medical insurance coverage.
Why Join Us?
- Career Growth Opportunities
- Supportive & Friendly Team Environment
- Medical Insurance Coverage
- Continuous Learning & Development
If you are ready to kick-start your customer service career, join us as a Cantonese-Speaking Customer Service Representative in Kuala Lumpur. Alternatively, explore other exciting opportunities such as the Customer Support Associate Role in Singapore.
FAQ
What are the working hours for this position?
The position involves a 5-day work week with rotational shifts, including morning, noon, and night shifts ending by 12:00 AM. There are no overnight shifts.
Is customer service experience required?
While customer service experience is an advantage, it is not mandatory. Fresh graduates are encouraged to apply.
What languages are required for this role?
Proficiency in Cantonese, Mandarin, and English (spoken & written) is required for this role.
What is the salary range for this position?
The basic salary ranges from RM3,500 to RM3,700, with additional allowances bringing the total monthly package to RM4,000 – RM4,200.
Are there opportunities for career advancement?
Yes, there are ample opportunities for career growth and advancement within the company.
Interested candidates are welcome to apply now and kick-start their customer service career with us! Contact Talent Focus for more details and to submit your application.