Join Our Client as a Customer Support Associate
Are you passionate about helping others and fluent in both English and Mandarin? Our client, a leading healthcare provider, is seeking a dedicated Customer Support Associate to join their dynamic team in Singapore. This role is perfect for individuals who thrive in a fast-paced environment and are eager to make a positive impact on the community’s health and well-being.
Who Should Apply?
If you meet the following criteria, you could be the perfect fit for this role:
- Fluent in English and Mandarin
- Possess an average or above-average typing speed
- Have access to a laptop or computer for interview assessments
- Experience in a call centre or customer service environment is advantageous
- Hold a minimum Diploma qualification (SPM candidates with strong communication skills and relevant experience may also be considered)
Key Responsibilities
As a Customer Support Associate, you will:
- Handle enquiries and appointment requests via phone, email, and live chat
- Provide timely, accurate, and friendly customer support
- Assist customers in accessing necessary healthcare services
- Coordinate with different departments to ensure smooth issue resolution
- Contribute to improving the overall customer experience
What You Bring
To excel in this role, you should possess:
- Excellent communication skills and professional phone etiquette
- A customer service mindset with active listening skills
- The ability to multitask and navigate multiple systems efficiently
- Comfort in working within a fast-paced environment
Working Hours and Benefits
The position offers a balanced work schedule:
- Monday to Friday: 8:30am – 5:30pm
- Alternate Saturdays: 8:30am – 12:30pm
- Total: 42 hours per week
Enjoy a competitive salary package with benefits including:
- Basic Salary: SGD 2,500 – 3,600
- Housing Allowance: SGD 500
- Relocation Allowance: SGD 150
- Annual Wage Supplement (AWS), Performance Bonus, and Variable Bonus
- Comprehensive medical, dental, and insurance coverage
Location and Contract Details
The role is based at Innovate @Ubi, conveniently located within walking distance from MacPherson MRT. The initial contract is for 12 months, with the possibility of renewal or conversion to a permanent position based on performance.
How to Apply
If you are ready to take on this rewarding challenge, apply now through Talent Focus. Join a team that values your contribution and supports your professional growth.
FAQs
What qualifications are required for this role?
A minimum Diploma qualification is required, although SPM candidates with strong communication skills and relevant experience may also be considered.
Is experience in customer service necessary?
While experience in a call centre or customer service environment is advantageous, it is not mandatory. A customer service mindset and good communication skills are essential.
What languages are required for this position?
Fluency in both English and Mandarin is a must. The ability to speak Malay or Tamil is an added advantage.
What are the working hours?
The position requires working from Monday to Friday, 8:30am to 5:30pm, with alternate Saturdays from 8:30am to 12:30pm.
What is the salary range for this position?
The basic salary ranges from SGD 2,500 to 3,600, with additional allowances and bonuses.