Embark on a Rewarding Career as a Customer Service Representative
Are you fluent in Cantonese and looking for a dynamic role in customer service? Our client, a leading employer in Kuala Lumpur, is seeking a dedicated Customer Service Representative to support their Hong Kong market. This is a fantastic opportunity to join a supportive team and grow your career in a thriving industry.
Why This Role is Perfect for You
Located conveniently at Megan Avenue 2, just a short walk from Ampang Park MRT and KLCC LRT stations, this role offers a competitive basic salary ranging from RM3,500 to RM3,700. Additional benefits include a transportation allowance of RM100, a meal allowance of RM100, and an attendance allowance of RM300, subject to attendance conditions.
Work Schedule and Environment
Enjoy a balanced work-life with a 5-day workweek and no overnight shifts. The shifts are scheduled between 7:00 AM and 12:00 AM, ensuring you have ample time for personal commitments. The work environment is friendly and supportive, with excellent opportunities for career advancement and professional development.
Key Responsibilities
- Handle customer inquiries via phone, online chat, and web platforms.
- Assist customers with logistics arrangements and service-related issues.
- Resolve customer problems and complaints with a positive, professional attitude.
- Deliver exceptional customer experiences at every service touchpoint.
- Collaborate closely with team members and support the team leader.
Qualifications and Skills
To excel in this role, you should be proficient in Cantonese, Mandarin, and English, both spoken and written. A minimum qualification of SPM or Diploma is required, and fresh graduates are encouraged to apply. While customer service experience is an advantage, it is not mandatory. Strong communication, problem-solving skills, and attention to detail are essential, along with a positive work attitude and a willingness to learn and collaborate.
FAQs
- What are the language requirements for this role?
You need to be fluent in Cantonese, Mandarin, and English. - Is prior customer service experience necessary?
No, but it is preferred. Fresh graduates are welcome to apply. - What is the work schedule like?
The role involves a 5-day workweek with shifts between 7:00 AM and 12:00 AM. - Are there opportunities for career advancement?
Yes, our client offers excellent career development and promotion opportunities. - What benefits are included?
Benefits include a transportation allowance, meal allowance, attendance allowance, and medical insurance.
Ready to take the next step in your career? Explore exciting opportunities with Talent Focus and apply today to become a part of a thriving team. For more information, contact Talent Focus and start your journey towards a rewarding career.