Embark on Your Career as a Customer Support Associate
Are you passionate about helping others and looking for a rewarding career in Singapore? Our client, a leading employer in the healthcare sector, is seeking enthusiastic individuals to join their team as Customer Support Associates. This role offers a unique opportunity to be the friendly voice that supports and guides patients in accessing essential healthcare services.
Why Choose This Role?
Located conveniently at our client, Singapore, just a short walk from MacPherson MRT, this position offers a competitive salary package and a supportive work environment. With a basic salary ranging from SGD2,500 to SGD3,600, plus additional allowances and bonuses, you can enjoy a fulfilling career while being well-compensated.
Comprehensive Benefits Package
- Basic Salary: SGD2,500 – SGD3,600
- Housing Allowance: SGD500
- Relocation Allowance: SGD150
- Annual Wage Supplement (AWS) and Performance & Variable Bonus
- Medical, Dental & Insurance Coverage
- 12-month renewable contract, with potential for permanent conversion based on performance
Working Hours
The role offers a balanced work schedule, with hours from Monday to Friday, 8.30am to 5.30pm, and alternate Saturdays from 8.30am to 12.30pm, totaling 42 working hours per week.
Key Responsibilities
- Handle customer enquiries and appointment bookings via phone, email, and live chat
- Deliver professional and empathetic customer service
- Coordinate with internal departments for issue resolution
- Support customers in a fast-paced healthcare environment
- Enhance overall customer experience
Who Should Apply?
Our client is looking for candidates who are fluent in English and Mandarin, possess good typing speed and computer skills, and ideally hold a diploma. However, candidates with SPM and strong call centre or customer service experience are encouraged to apply. Experience in call centres, customer service, or healthcare is advantageous.
Interview Assessment
Applicants will undergo a typing speed test and a listening test as part of the interview process. Ensure you have a laptop or computer ready for the online assessment.
FAQs
What is the salary range for this position?
The basic salary ranges from SGD2,500 to SGD3,600, with additional allowances and bonuses.
What are the working hours?
The working hours are Monday to Friday, 8.30am to 5.30pm, and alternate Saturdays from 8.30am to 12.30pm.
What qualifications are required?
Fluency in English and Mandarin, good typing speed, and computer skills are required. A diploma is preferred, but SPM candidates with relevant experience are welcome.
Is there potential for career advancement?
Yes, candidates with more experience may be considered for the Senior Customer Support Associate position.
How can I apply?
Visit our Exciting Opportunity: Customer Support Associate Role in Singapore page or Join Our Client as a Customer Support Associate in Singapore to apply.
Take the Next Step in Your Career
If you’re ready to make a difference and grow your career in a dynamic environment, we encourage you to apply today. Contact Talent Focus to learn more about this exciting opportunity and take the first step towards a fulfilling career as a Customer Support Associate.