Embark on a Rewarding Career as a Customer Support Associate
Are you passionate about helping others and fluent in both English and Mandarin? Our client, a leading employer in the healthcare sector, is seeking a dedicated Customer Support Associate to join their dynamic team in Singapore. This role is perfect for individuals who thrive in a fast-paced environment and are eager to make a positive impact on customers’ healthcare journeys.
Why This Role is Perfect for You
As a Customer Support Associate, you will be the friendly voice that guides and supports customers through their healthcare experiences. This position offers a unique opportunity to work with a supportive team that values growth, teamwork, and exceptional customer care.
Key Responsibilities
- Handle enquiries and appointment bookings via phone, email, and live chat.
- Provide warm, accurate, and professional customer service.
- Assist customers with empathy and patience.
- Coordinate with different departments to ensure smooth issue resolution.
- Work efficiently in a fast-paced and dynamic environment.
- Contribute to improving the overall customer experience.
Who Should Apply?
This role is ideal for candidates who:
- Are fluent in English and Mandarin.
- Have an average or above typing speed.
- Possess their own laptop/computer for the interview test.
- Have call centre or customer service experience (advantageous).
- Hold a minimum of a Diploma qualification. SPM candidates with good call centre experience are welcome too!
Working Location and Hours
The position is based at our client @ Ubi, Singapore, conveniently located within walking distance from MacPherson MRT. Working hours are Monday to Friday, 8.30am to 5.30pm, and Saturday, 8.30am to 12.30pm, with alternate Saturdays off, totaling 42 working hours per week.
What We’re Looking For
- Excellent communication and phone etiquette.
- A customer service mindset and active listening skills.
- The ability to multitask and switch between systems smoothly.
- Fluency in Mandarin and English; proficiency in Malay or Tamil is an added advantage.
Benefits and Opportunities
Our client offers a competitive salary ranging from SGD2500 to SGD3600, along with a housing allowance of SGD500 and a relocation allowance of SGD150. Additional benefits include AWS, performance bonuses, variable bonuses, and comprehensive medical, dental, and insurance coverage. The role is a 12-month renewable contract, with the potential for conversion to a permanent position based on performance. Candidates with more experience may be considered for a Senior Customer Support Associate position.
Interview Process
The interview process includes a typing speed test and a listening test to assess your skills and suitability for the role.
Frequently Asked Questions
What qualifications are required for this role?
A minimum of a Diploma qualification is required, although SPM candidates with good call centre experience are also encouraged to apply.
What languages do I need to be fluent in?
Fluency in both English and Mandarin is required. Proficiency in Malay or Tamil is considered an advantage.
What is the working location?
The role is based at our client @ Ubi, Singapore, near MacPherson MRT.
Are there any additional benefits?
Yes, the role offers a housing allowance, relocation allowance, AWS, performance bonuses, and comprehensive medical, dental, and insurance coverage.
Is there an opportunity for career advancement?
Yes, candidates with more experience may be considered for a Senior Customer Support Associate position.
If you are ready to embark on a fulfilling career as a Customer Support Associate, apply now or contact Talent Focus for more information. Explore other exciting opportunities such as joining our team as a Cantonese-Speaking Customer Service Representative in Kuala Lumpur or as a Recruitment Consultant.