Join Our Client as a Customer Service Executive cum Admin
Are you passionate about providing exceptional customer service and looking for a dynamic role in the healthcare sector? Our client, a reputable dental clinic in Sri Petaling, is seeking a dedicated Customer Service Executive cum Admin to join their team. This role offers a unique opportunity to be the welcoming face of the clinic, ensuring a seamless experience for patients from the moment they walk in.
Position Overview
As a Customer Service Executive cum Admin, you will be responsible for managing the front desk, handling patient registrations, scheduling appointments, processing payments, and performing essential administrative tasks. Your role is crucial in maintaining the clinic’s reputation for excellent patient care and efficient service.
Working Hours & Schedule
This position requires a commitment of six working days per week, with one weekday off. The shifts are structured as follows:
- Morning Shift: 8:30 AM – 5:30 PM
- Afternoon Shift: 12:00 PM – 9:00 PM
Salary & Allowances
The role offers a competitive basic salary ranging from RM 2,500 to RM 3,500, along with various allowances and incentives, including:
- Transportation allowance based on residence location
- Parking allowance of RM150/month
- Overtime pay
- Attendance allowance
- Performance bonus
- Yearly bonus
- Extra OT pay for public holidays
Employee Benefits
Employees enjoy a range of benefits, such as:
- EPF, SOCSO, EIS contributions
- Daily lunch provided
- Free parking
- Dental allowance
- Maternity leave
- Opportunities for career growth and promotion
Key Responsibilities
- Manage front desk reception and welcome patients
- Register and check-in patients in the system
- Schedule, confirm, and manage patient appointments
- Process payments and perform basic medicine dispensing
- Handle incoming calls and WhatsApp messages professionally
- Maintain patient records and filing systems
- Provide general administrative and clerical support as needed
Requirements
- Ethnicity: Chinese
- Age: 25–35 years old
- Gender: Open to all
FAQs
What are the working hours for this position?
The position requires working six days a week with one weekday off. Shifts are either from 8:30 AM to 5:30 PM or from 12:00 PM to 9:00 PM.
What benefits are offered to employees?
Employees receive EPF, SOCSO, EIS contributions, daily lunch, free parking, dental allowance, maternity leave, and opportunities for career growth.
Is there a specific age requirement for applicants?
Yes, applicants should be between 25 and 35 years old.
Are there any language requirements for this role?
While the job listing does not specify language requirements, proficiency in English and local languages is typically beneficial for customer service roles.
How can I apply for this position?
Interested candidates are encouraged to contact Talent Focus for more information and to apply.
If you are ready to take on this exciting role and contribute to a thriving dental clinic, apply now or explore other opportunities with Talent Focus.
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